Return & Satisfaction Policy

At Candy Heavens, we want every customer to enjoy a smooth, sweet, and worry-free shopping experience. Every order is prepared with care, and if anything doesn’t arrive the way it should, we’re here to make it right.

Our Satisfaction Guarantee

If your order arrives damaged, incorrect, or not what you expected, simply reach out to us. Our team will review your case quickly and provide the best possible solution—whether that’s a replacement or a partial refund, depending on the situation. Your satisfaction is our priority.

Non-Returnable Items

Because our products are edible and perishable, we are unable to accept returns. Once an item leaves our facility, it cannot be restocked or reused for safety and quality reasons. This policy ensures that every product you receive from Candy Heavens is fresh, safe, and handled with proper care.

If There’s an Issue With Your Order

If something isn’t right, please contact us as soon as possible. To help us resolve your issue quickly, include:

Your order number
A brief explanation of what went wrong

Our team will respond promptly and work with you to ensure a fair and satisfying resolution.

We’re Here to Help

At Candy Heavens, we’re committed to making your experience delightful from start to finish. If you have any questions or concerns, our Support Team is always ready to assist you.